Record, Correct, Prevent, Analyse and Improve
When a problem arises, it is human nature to jump right in trying to find a solution. However, if you do not take into consideration what caused the problem in the first place and what the extent of the problem is, you might not fully address propper rectification and preventive measures. You may just be treating the symptoms.
To verify that your problem is solved and that optimum results were achieved after addressing the underlying issues, make sure you know what success looks like.
With a multitude of processes to apply and tasks to be performed throughout the organization, a central database would be required to keep track of issues that needs attention. Much benefit would be derived from a means to link these problems to known risks, processes, business areas and product types in order to analyse the data.
Data analysis, if done correctly, points us in the right direction to investigate the need for, and implement improvements.
Telephone: +27 (0)83 656 8702